terms and policies
Shipping Policy
Thank you for choosing Mundi Decor! This Shipping Policy provides a comprehensive overview of our shipping and delivery procedures, including estimated delivery times, shipping methods, and other important details.
Order Processing
Order Confirmation: Following the placement of your order, you will receive a confirmation email. Please review it carefully to ensure accuracy.
Processing Time: Our standard order processing time is typically 2 business days, excluding weekends and holidays.
Order Modifications: If you need to make changes to your order, please contact us within 24 hours of order placement.
Shipping Methods
We offer various shipping options, with the availability of each determined by your location. Shipping methods and estimated delivery times will be presented during the checkout process.
Shipping Fees
Shipping fees are calculated based on the chosen shipping method, delivery destination, and the weight or dimensions of the items in your order. Detailed shipping costs will be provided during the checkout process.
Tracking Your Order
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.
Shipping Restrictions
Please be aware that certain items may be subject to shipping restrictions based on local regulations. If any items in your order are affected by such restrictions, we will promptly inform you.
International Shipping
We offer international shipping to select destinations. Please note that additional customs fees or import duties may apply, depending on the destination country. The recipient is responsible for any additional charges.
Delivery Times
The standard shipping times are as follows:
- UK: 4-7 business days
- Europe: 1-2 weeks
- USA: 1-2 weeks
- Middle East: 3 weeks
- Central Asia: 3 weeks
- Australia & NZ: 2-4 weeks
- South America: 2-5 weeks
Please note that these estimated delivery times are based on recent deliveries and should not be considered guaranteed delivery timeframes. While we make every effort to ensure smooth shipping, we do not issue refunds in the event of late delivery.
Express Shipping
We currently do not offer an express shipping option due to the associated costs.
List of Free Shipping Countries
Australia, Canada, Denmark, European Union, Finland, France, Germany, Hungary, Iceland, Ireland, Israel, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, and United States are eligible for free shipping. For the rest of the world, we charge a £9.99 shipping fee.
Shipping Restrictions
As of now, Italy and Canada are the only places that restrict incoming packages. All other destinations worldwide should have no issues receiving our products.
Shipping Taxes
Since we use a premium shipping method, all taxes are included in the shipping costs, and you will not be required to pay additional taxes upon receipt of your goods.
Accepted Payment Methods
We take your security seriously. We are proudly verified through Verisign and the Norton security gateway. As a partner of Stripe, we accept all major credit cards, including Visa, Mastercard, and Amex. Additionally, we offer express payment and checkout options, such as Paypal, ClearPay, and Apple Pay.
Contact Us
For any questions or concerns related to our Shipping Policy, please don’t hesitate to contact us at contact@mundidecor.com. We are here to assist you.
By using our website and services, you agree to comply with the terms and conditions outlined in this Shipping Policy. Thank you for choosing Mundi Decor, and we look forward to serving you.
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